Objective. Does JIRA Service Desk support multi-tenancy? Environment. Server/Cloud. Procedure. While our products do not support the technical architecture of multi-tenancy, it is possible to support multiple clients through a single instance of our software. Each service desk project in Jira Service Desk comes with its own customer portal with configurable request types. Cloud: To customize your Jira Service Desk portal, see configuring the customer portal from our Jira Service Desk Cloud documentation and best practices for. We collect Jira Service Desk feedback from various sources, and we evaluate what we've collected when planning our product roadmap. To understand how this piece of feedback will be reviewed, see our Implementation of New Features Policy. We are using Zendesk at the time as a helpdesk tool, but would like to change for JIRA service desk as we are already heavilly using JIRA for management and love it. Current service desk architecture is overly complex to me as it requires one instance to be created per project. Managing 100 clients, this sounds unusable and unmaintainable to.
Objective. To add customers in bulk in Jira Service Desk. Environment. Server/Cloud. Jira Service Desk Server. If you are deploying Jira Service Desk on-premise and have customer credentials in an LDAP or Active Directory, you can set up Jira Service Desk to create users from that directory.
Easy custom reports for Jira Service Desk customers. Easy custom reports for Jira Service Desk customers. Help. Log in. 17. 255. Customers have installed this app in at least 255 active instances. 255. Customers have installed this app in at least 255 active instances. Customer reports for Jira Service Desk. by DEISER LABS for Jira Cloud, Jira Server 7.11.0 - 7.12.3 and more versions. Versions. Objective. How can I collect customer satisfaction feedback CSAT using Jira Service Desk? Environment. Server/Cloud. Procedure. CSAT functionality comes out of the box with both Jira Service Desk Server and Cloud.
The Jira Service Desk application is compatible with Jira 7.x and higher. If you're already running Jira, you can download the desired application version from the list below and manually install it on your server. If not, download the full Jira Service Desk installer instead. For example, if you have Jira Software 50 users and Jira Service Desk 10 agents on the same instance, you pay the 50-user price for apps.Note: While this app has features specific to Jira Service Desk, the app is technically available across the whole Jira instance. Therefore the above guidelines for licensing across maximum users still apply. Our team has been hard at work on a way to do just that, and we're pleased to announce that JIRA Service Desk now supports organizations! Organizations 101. Organizations are groups of customers that you can add to multiple projects. Customers can be members of multiple organizations, and can: raise requests in all projects that use the. Knowledge reports & scoring. Article scoring in Jira Service Desk happens when employees rate articles based on whether it helped them or not. Run “article usage” and “article effectiveness” reports to see which articles deflect the most requests and understand which articles are solving the most problems. Deliver exceptional IT service, fast. Provide IT service and support without the cost and complexity of traditional ITSM solutions. Our affordable and transparent pricing lets you get started quickly and deliver value fast. Spin up new services with Jira Service Desk’s intuitive, codeless setup and configuration.
L’unique instance Jira abrite 3 portails de Service Desk et 72 projets. 1 500 tickets Service Desk sont générés par mois, soit 2 fois plus que dans les 72 autres projets réunis. La maintenance est assurée mensuellement par 3 administrateurs Jira, dont Erin. Après 3 ans d’expérience avec Jira Service Desk, Generali a décidé d. Get help using and administering Jira Service Desk. View documentation. Community. Find answers, support, and inspiration from other Atlassian users. View the community. System Status. Check the health of Jira Service Desk. View system status. Suggestions and bug reports. Find existing feature suggestions and bug reports. View suggestions and bugs. Marketplace apps. Find features to. Want to know how your team is doing? Send customers a quick survey when a request is resolved, then track their ratings and comments in a customer satisfaction report. JIRA Service Desk brings all the best of JIRA together with an intuitive user interface, powerful SLA support, customisable queues, automated request management, and real-time reporting. The pros of JIRA Service Desk. JIRA Service Desk has been around for a few years now, and it has been the fastest growing product made by Atlassian. It has. Apps are billed based on the number of users in your Atlassian product. For Jira 7.0 or later, the app tier should match the maximum tier of the licensed Jira products on your instance. For example, if you're running Jira Software 500 users and Jira Service Desk 25 agents on the same instance, you should purchase the 500-user tier for apps.
Prise en main des fonctionnalités de création de portails d’accès clients et mise en place de bases de connaissances avec Jira Service Desk. "headless":false,"tourEnabled":false,"wacLink":"/software/jira/service-desk","serviceDeskVersion":"3.12.2","contextPath":"/jira","xsrfToken. For example, if you're running Jira Software 500 users and Jira Service Desk 25 agents on the same instance, you should purchase the 500-user tier for apps. For versions of Jira prior to 7.0, the app tier should match the licensed user tier for Jira. Even if fewer users want to use the app than your Jira license, the two licenses should. 22/02/2018 · Get Jira context for emails: View related issues for the same conversation or sender in a separate sidebar; Fully integrated with Jira Service Desk: Create tickets on behalf of existing Service Desk users or create a new user for the sender of the email; Be efficient on all your devices: Use all advantages of Jira on the go Runs on Outlook. "headless":false,"tourEnabled":false,"wacLink":"/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service.
Jira Service Desk est basé sur le moteur de flux de travail Jira, un des leaders du Magic Quadrant de Gartner et est utilisé par plus de 22 000 organisations à travers le monde. Jira Service Desk vous offre une expérience de centre de service moderne et flexible pour les clients et votre équipe de centre de service. Vous ravirez vos. Dans cet article je vous présente une alternative à Jira Service Desk pour les entreprises qui ont un budget ITSM serré. La société Russe Teamlead propose une app plugin, HelpDesk for Jira Server, qui reprend les fonctionnalités principales de Jira Service Desk et plus encore, le tout dans Jira.
The Jira Software and Jira Service Desk applications have REST APIs for their application-specific features, like sprints Jira Software or customer requests Jira Service Desk. Jira Software Server REST API; Jira Service Desk Server REST API; If you haven't used the Jira REST APIs before, make sure you read the Atlassian REST API policy. JIRA Service Desk webhooks. JIRA build information. JIRA templates and JSPs. Object configurable parameters. Webhooks. Data center. About Jira Data Center. Configuring a Jira cluster. Developing for high availability and clustering. Archiving API. Zero downtime upgrades for Jira Data Center applications. Other considerations. Atlassian Marketplace. Atlassian UI library. Design for server. According to Atlassian, their software is used by over 25,000 customers in 122 countries around the globe. Many of those customers use JIRA Service Desk, which has given BMC & ServiceNow a run for their money thanks to its ease of use & simple setup. Jira Service Desk Server support. Documentation. Get help using and administering Jira Service Desk. View documentation. Community. Find answers, support, and inspiration from other Atlassian users. View the community. Suggestions and bug reports. Find existing feature suggestions and bug reports. View suggestions and bugs. Marketplace apps. Find features to customize Jira Service Desk. View. JIRA Client is a life-saver for our organization. We use JIRA as a CRM and bug tracking tool. With so many tracking issues, and links to issues, using JIRA's web interface can get messy and cluttered. Using the JIRA Client's nested queries provides a clean, robust.
This is the reference document for the REST API and resources provided by JIRA Service Desk. The REST APIs are for developers who want to integrate JIRA Service Desk with other applications, and for administrators who want to script configuration interactions with JIRA Service Desk. JIRA Software provides bug tracking, issue tracking, and project management capabilities for teams and organizations. The JIRA content pack for Power BI helps you quickly import JIRA data so you can get an instant dashboard to analyze workloads, see how quickly you’re resolving issues, visualize velocity over time, and more. Power BI helps.
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